Hubs by Mozilla

Hubs by Mozilla

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›Setting Up Your Hub

Introduction

  • Welcome
  • Getting Started With Hubs
  • Building Scenes with Spoke
  • Creating Custom Avatars
  • Hosting Events in Hubs

Setting Up Your Hub

  • Choosing A Subscription
  • Creating Your Hub
  • Updating/Cancelling Your Subscription
  • Managing Your Hub's Content
  • Frequently Asked Questions
  • Contact Us
  • Learning More About Hubs

Hubs Fundamentals

  • Create and Join Rooms
  • Hubs Features
  • Sharing Avatar Links Privately
  • User Settings
  • Room Settings
  • Controls
  • Discord Bot
  • Troubleshooting
  • FAQ

Spoke Documentation

  • Create Project
  • User Interface
  • Spoke Controls
  • Adding Content
  • Architecture Kit
  • Grid
  • Skyboxes
  • Lighting and Shadows
  • Physics and Navigation
  • Publish Scenes

For Creators

  • Advanced Avatar Customization
  • Linking Hubs Rooms
  • Using the Blender glTF Exporter
  • Optimizing Scenes

For Developers

  • System Overview
  • Build a Custom Client
  • Contributing
  • Hubs Query String Parameters

Hubs Client development

  • Hubs Client development Basics
  • Core Concepts for Gameplay Code
  • Hubs Client development Interactivity
  • Hubs Client development Networking

Hubs Cloud

  • Introduction
  • Getting Started
  • FAQ
  • Importing Content
  • Asset Packs
  • Customizing Look & Feel
  • Customizing Themes
  • Managing Content
  • Adding Administrators
  • Limiting Access
  • Recipe: Permissive Rooms
  • Recipe: 3rd Party Integrations
  • Recipe: Enable Scene Editor
  • Recipe: Custom SMTP
  • Recipe: Discord Bot
  • Advanced: SSH Access
  • Advanced: Content CDN
  • Custom Clients
  • Advanced: Brand Guidelines

Hubs Cloud AWS

  • AWS Quick Start
  • Domain Recipes
  • Using an Existing Domain
  • Using an Existing Email Provider
  • Updating the Stack
  • Backup and Restore
  • AWS Troubleshooting
  • Known Issues
  • System Architecture
  • Costs and Minimizing Costs Information
  • Estimating Cost Charts (Alpha)
  • Estimating CCU Limits

Hubs Cloud DigitalOcean

  • DigitalOcean Quick Start
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Updating/Cancelling Your Subscription

This guide walks you through the process of updating and cancelling your subscription. If you experience unexpected results at any point of the process, please refer to the support page for more information.

Table of Contents
      Upgrading Your Subscription
      Cancelling Your Subscription
      Requesting A Refund


Upgrading Your Subscription

You can easily upgrade your Starter Hub to an Early Access Hub at any time. The easiest way is through the Upgrade button on the subscription dashboard, which will then follow the same process as creating a new Early Access subscription.

The subscription dashboard

Cancelling Your Subscription

You can cancel your paid Hubs subscription at any time. Cancelling your subscription will turn off auto-renew and your Hub will downgrade to a Starter Plan with a 500mb data limit when your current subscription period ends. Any data in excess of the Starter Plan limit will not be deleted, but you will not be able to upload any new media until the your storage falls below the limit. Cancelling your subscription will not delete your Firefox account.

  1. Visit your subscription settings on the Firefox accounts page.

  2. Select "Cancel" next to your Hub's subscription information to prevent your subscription from renewing.

The subscription dashboard

Requesting A Refund

Hubs Early Access subscriptions currently come with a 30-day money-back guarantee.

  1. Please fill out this support form to request a refund (you will need to log in with your Firefox account to be able to submit the support form).

  2. Under "What do you need help with?", select "Payments & Billing".

  3. Enter "Refund Request" in the "Subject" and request your refund in the "Message" form. While not required, it can be helpful to include your invoice ID in this request.

  4. Submit the form. Expect your refund to be processed in 5-10 business days. The subscription dashboard

← Creating Your HubManaging Your Hub's Content →
  • Upgrading Your Subscription
  • Cancelling Your Subscription
  • Requesting A Refund
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