Frequently Asked Questions
Can I have more than one Hub with my FireFox Account?
There is currently a limit of one Hub per FireFox Account.
What happen's if I exceed my Hub's content storage limit?
Your Hub's content storage limit is the total of all data associated with your Hub, largely composed of media uploaded via Spoke and the Admin Panel. You can see your cumulative storage on the subscription dashboard, which will display a warning if you exceed your subscription plan's limit. If you have exceed the storage limit, you will experience errors when attempting to upload additional media via Spoke and the Admin Panel.
PLEASE NOTE: The data limit is not currently enforced for Hubs Early Access subscribers while we continue to refine tools for data management with feedback from our early adopters.
I am trying to lower my content storage by deleting data, but the counter on the subscription dashboard is not updating. What am I doing wrong?
It may take up to 3 days for your Hub to completely remove data you have manually deleted in Spoke or the Admin panel. We are also aware of bugs in the tools used to delete data, informing our decision to currently suspend enforcement of the data limit for Hubs Early Access subscribers. If you experience persistent issues trying to manage or delete data, please contact us through one of our support channels.
What happens if I exceed my Hub's concurrent user limit?
Hub servers are optimized according to the subscription plan you are subscribed to. Exceeding the optimal number of concurrent users will greatly affect the stability and performance of your hub. Most often, new users will receive a persistent 503 error when attempting to connect.
What is the difference between a 'hub, a 'room', a 'space', and a 'scene'?
A 'hub' refers to the instance of Hubs associated with your FireFox Account. It is composed of your server and the tools, rooms, worlds, and other media that exist on top of it.
Understanding the difference between a 'room' and a 'scene' is a key concept for new users to learn while getting started with Hub. You can dive into these concepts in this Creator Labs article.
'Space' and 'scene' are used interchangably throughout our documentation. You can upload an unlimited number of spaces/scenes on your Hub, as long as your Hub's total content stays within the data limit of your subscription plan.